![]() In our example above, you as the receiver may understand the overall concept of your friend scoring a goal in hockey and can envision the techniques your friend used. This person is charged with decoding the message in an attempt to understand the intentions of the source. Receiver: The receiver is the person for whom the message is intended. For example, when describing a large defense player on the other team, they may extend their arms to explain the height of the other team’s defense player. In our example above, your friends might make sounds or use body language in addition to their words to emphasize specific bits of information. There are many definitions and categories of communication channels to describe their role in the communication process, including verbal, non-verbal, written, and digital. In our example above, your friend identified information worth sharing, maybe the size of one of the defence players on the other team, in order to help you visualize the situation.Ĭhannels: The source may encode information in the form of words, images, sounds, body language, and more. The information may be an opinion, feelings, instructions, requests, or suggestions. Message: The message is the information or subject matter the source is intending to share. In our example above, your friend is trying to share the events leading up to their first hockey goal and, likely, the feelings they had at the time as well. The source could be one other person or a group of people. Source: The source comes up with an idea and sends a message in order to share information with others. 1.2.1 The communication process by Laura Underwood We will continue to reflect on the story of your friend in the coffee shop to explore each element in detail.įig. The communication process comprises essential and interconnected elements detailed in Fig. The communication process includes the steps we take in order to ensure we have succeeded in communicating. What images come to mind as you hear their story? Is your friend using words you understand to describe the situation? Are they speaking in long, complicated sentences or short, descriptive sentences? Are they leaning back in their chair and speaking calmly, or can you tell they are excited? Are they using words to describe the events leading up to their big goal, or did they draw a diagram of the rink and positions of the players on a napkin? Did your friend pause and wait for you to to comment throughout their story or just blast right through? Did you have trouble hearing your friend at any point in the story because other people were talking or because the milk steamer in the coffee shop was whistling?Īll of these questions directly relate to the considerations for communication in this course, including analyzing the audience, choosing a communications channel, using plain language, and using visual aids.īefore we examine each of these considerations in more detail, we should consider the elements of the communication process. Imagine you are in a coffee shop with a friend, and they are telling you a story about the first goal they scored in hockey as a child. ![]() Let us break this definition down by way of example. The word communication is derived from a Latin word meaning “to share.” Communication can be defined as “purposefully and actively exchanging information between two or more people to convey or receive the intended meanings through a shared system of signs and (symbols)” (“Communication,” 2015, para. However, good practice is built on a solid foundation of understanding and skill. In the workplace, we might be more concerned about practical knowledge and skills than theory. ![]() There are many current models and theories that explain, plan, and predict communication processes and their successes or failures. What are some barriers you’ve experienced when communicating with others in-person, online, or through writing?.What does “successful” communication look like to you?. ![]() Have you ever felt confused by what someone is telling you or argued over a misunderstood email?.When you make a phone call, send a text message, or like a post on Facebook, what is the purpose of that activity? Think about communication in your daily life. ![]()
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